How Air Baltic Handles Long Delays and Passenger Care?
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Long delays can result in headaches for both airlines and passengers. Fortunately, in these situations, airlines must adhere to passenger rights and ensure passengers receive proper care.
But what is proper care and how does airBaltic handle this area of air baltic flight delay compensation? Read on to learn about the type of delays encountered by airBaltic, what kind of care you can expect and how airlines can leverage technology to improve care and create an automated claims process.
Types of Delays Encountered by Air Baltic
There are dozens of reasons a flight might be delayed, the most common being:
- Mechanical issues
- Crew scheduling issues
These delays are within the control of the airline, and therefore passengers are eligible for airBaltic compensation in these situations.
Delays caused by issues outside the airline’s control, known as extraordinary circumstances, can exempt an airline from paying airBaltic compensation. These include:
- Strikes
- Weather conditions
- Air traffic control issues
Passengers that experience short delays are not eligible for an airBaltic refund or compensation, However, if a flight delay exceeds 3 hours passengers can submit an airBaltic compensation claim.
Comprehensive Passenger Care During Delays
In addition to airBaltic delayed flight compensation, EC261/2004 sets out that airlines must provide care for passengers. If you experience an airBaltic delayed flight exceeding 2 hours, the airline must provide passenger care.
airBaltic’s Commitment to Passenger Rights
Airbaltic flights strictly follow the guidelines for care set out in EC261/2004. When a flight delay lasts for more than 2 hours, the airline will provide passengers with meals and refreshment vouchers.
For disruptions that require passengers to stay overnight, airBaltic delay compensation also includes care in the form of additional meals, accommodation and transportation.
If you feel like the airline isn’t respecting passenger rights, you can hire Skycop to advocate on your behalf and ensure you receive fair compensation.
Immediate Care Measures
Airlines are also required to provide passengers with information regarding the delay and explain their passenger rights. If passengers are required to make phone calls and have no means to do so, the airline must provide this as well.
Special Attention to Vulnerable Passengers
The airline will provide immediate care to passengers with special conditions, such as mobility issues, to assist them during delays and make them feel more comfortable.
AirBaltic pays special attention to vulnerable passengers by providing wheelchairs and special assistance to passengers with visual or hearing impairments. The airline requests that passengers who require special assistance when traveling notify the airline at least 48 hours in advance.
Leveraging Technology for Better Care
Some wаys аirlines саn leverаge teсhnology to imрrove раssenger саre inсluԁe:
Real-time updates via airBaltic’s mobile app and website
With аррs like аirBаltiс’s mobile арр, раssengers саn trасk informаtion regаrԁing their flight in reаl-time, аnԁ reсeive notifiсаtions on their flight stаtus. This technology рroviԁes раssengers with more ԁetаileԁ informаtion, аllowing them to mаke аlternаte аrrаngements аnԁ mаnаge their exрeсtаtions more effiсiently.
Automated compensation claims processing
Airlines саn аlso leverаge teсhnology to аutomаte the аirBаltiс сlаim сomрensаtion рroсess, mаking ԁelаys аnԁ саnсellаtions less stressful for раssengers.
For example, airlines can utilize AI to analyze flight data and passenger rights regulations to quickly identify whether passengers qualify for airBaltic cancelled flight compensation. Automated claims can help streamline the compensation process and ensure passengers receive fair payments more quickly.
How Passenger Feedback Shapes Future Policies
Regulations like EC261/2004 are designed to protect passengers’ rights in the case of an airBaltic cancelled flight. Passenger feedback is important in determining whether these regulations are serving their purpose and what needs to be changed.
Continuous improvement in handling delays
By considering passenger feedback, airlines can analyze their reaction to flight delays and identify which areas need improvement. For example, an airline can see where they have failed to provide passengers with adequate care and what the most common customer complaints are.
In conclusion
For any flight that has been delayed more than two hours, passengers are entitled to care. This includes meals and refreshments, and for flight changes that require an overnight stay, transportation and accommodation.
With a commitment to passenger rights, when airBaltic flights are cancelled, the airline provides care for vulnerable people, such as people with mobility issues or visual or hearing impairments.
While regulations like EC261/2004 set out high standards for passenger care, airlines can continue to leverage technology and incorporate customer feedback to continuously improve passenger care.
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